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Developing Empathy in Challenging Conversations

Updated: Dec 18, 2024



🎯 Master the Art of Handling Conflicts with Confidence


💡 Stay Calm and Open-Minded:

It’s easy to let emotions take over during a disagreement, but pausing to understand the other person’s perspective can make all the difference.


💬 Example: Instead of reacting defensively, try saying, “Help me understand your point of view.”


💡 Acknowledge Their Feelings:

Even if you don’t agree, showing that you understand their perspective helps create a space for productive conversations.


💬 Example: “I can see why this matters to you, and I appreciate your honesty.”


💡 Find Common Ground:

Focusing on shared goals can shift the dynamic from conflict to collaboration.


💬 Example: “We both want the project to succeed. Let’s figure out how to make that happen together.”


✨ Conflict doesn’t have to be stressful. Small shifts in how we approach disagreements can make things feel a lot easier.


If you’re interested in diving deeper, I’ve created a course on emotional intelligence where we explore these ideas in more detail. It’s on #Udemy, and I’ve added a #coupon for a discount if you’d like to join:



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Hi, I'm Julie

I'm a qualified Communication and Professional Skills Coach who specialises in helping people working in international teams. 

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Communication, Leadership Skills, and Intercultural Communication

Guiding Professionals in effective strategies to solve work Issues, Improve soft skills, Interpersonal Skills, and enhance collaboration.
I work with non-native and native English speakers.

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